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   Interview with H.E. Busi Kuzwayo
Consul General of the Republic of South Africa

Ms Busi Kuzwayo has been the Consul General of the Republic of South Africa in India for the past two years. Here she shares her views with the readers about the increasing trade as well as tourism interests between the two countries and how tourism and trade to South Africa has grown during her tenure.
You have recently completed 2 years as the Consul General in India?. What has been your overall experience till date?
My mandate as a representative of my government and the President is that we want to grow trade and direct investments between the two countries. Our target when we arrived here was to have a bilateral trade of US$ 2.1 billion and today we've reached US$ 4.1 billion which is amazing. Tourism to South Africa from India has grown 17% in the last year and we are interacting at various levels be it institution to institution or government to government and small scale entrepreneurs as well. One of the main things we do here is to promote investment in South Africa. So we are doing a lot of drives and road shows to reach to different industries- whether it is Power, IT or even automotive industries. We go to different districts to promote and discuss investment opportunities. We are also looking at establishing partnership agreements especially in case of entrepreneurs who want to not invest initially but connect by tying up with partners in South Africa. So I am carrying forward the good work that has been put in by my predecessors here in India. However the target that has been given by the Presidents of the respective countries is that by 2012 we must reach a figure of 12 billion US dollars which is quite realistic especially as we have seen 100% growth in two years. That is basically what we are here for- growing the economic relations between the 2 countries because realistically and politically we are friends. We've worked on that and now is the time to work on our economic approach.
What are the major investment opportunities in South Africa for the Indian Trade?
South Africa is one of the most sophisticated and emerging markets in the world, offering a unique combination of highly developed first world economic infrastructure with a vibrant emerging market economy. Our sound economic policies, world class infrastructure, access to various markets being the gateway to Africa are some of the reasons which makes investments attractive in South Africa. Add to that our industrial capability, cutting edge technology and the trade reforms along with the competitiveness, I wouldn't hesitate in saying that as of today, South Africa is one place where you can get better return on your investments. The possibilities are seamless.President Thabo Mbeki has made it clear that foreign investment is welcome in South Africa.
South Africa's financial systems are sophisticated, robust and well regulated. South African banking regulations rank with the best in the world. Foreign banks are well represented and electronic banking facilities are extensive, with internet banking - a growth feature of the sector. Our world class infrastructure includes a modern transport system, low-cost and widely available energy, and sophisticated telecommunications facilities. Located at the southernmost tip of the African continent, South Africa is ideally positioned for easy access to the countries comprising the Southern African Development Community (SADC) - with a combined gross domestic product (GDP) in the region of US$160 billion. South Africa also serves as a trans-shipment point between the emerging markets of Central and South America. Major shipping lanes pass along the South African coastline in the South Atlantic and Indian oceans through its seven commercial ports, which form by far the largest, best equipped and most efficient network on the continent. These ports are not only conduits for trade between South Africa and her partners in the SADC and the South African Customs Union, but also function as hubs for traffic emanating from and destined for Europe, the Americas as well as the east and west coasts of Africa. The country also borders with Namibia, Botswana, Zimbabwe, Mozambique, Swaziland and Lesotho, and its well-developed road and rail links provide the platform and infrastructure for ground transportation deep into sub-Saharan Africa.

South Africa is also a dynamic force within the 14-member South African Development Community (SADC), and has been a key player in the development of the New Partnership for Africa's Development, the socio-economic renewal programme of the African Union. South Africa's exchange rate makes it one of the least expensive countries in which to do business - particularly one with a first-world infrastructure and high living standards. The rand exchange rate still makes commercial and residential property, quality hotels and restaurants inexpensive by world standards. South Africa's energy costs are also among the lowest in the world. Eskom supplies most of Africa with electricity, and is known for its superior supply quality. South Africa's unit labour costs are significantly lower than those of other key emerging markets, including Mexico, Hungary, Malaysia and Singapore. In addition, recent years have seen a surge in the country's labour productivity.

How can India and South Africa benefit from each other in terms of Trade Exchange?
Hospitality, Power and IT - that's what we want to get from India. We have several companies which organize students' exchange and we have fifth batch of students in Hyderabad that have recently come from South Africa. There's lots happening in terms of students' exchange. On the other hand, we also want students from India to go to South Africa as we have world class universities especially in the field of medicine and engineering. In fact, the first ever heart transplant in the world took place in a hospital in Cape Town.

Our mission here is to establish connectivity- connectivity of institutions to institutions, people to people, organizations to organizations-not just government to government, which again is driven by the highest possible government in our country-the Presidency. So it really is the focus of our government and we identify India as one of the countries that can assist us, because there is so much from India that you can learn not just on rural development which is a key aspect but also the IT - the students and their IT skills here and call centers. We want people to come to South Africa and set up call centers. We admire India for its entrepreneurship and with the call centers that help drive the economy, we want the support for that.

On the other hand, South Africa has the best practice of Wildlife and Tourism and we have organized programs for the Ministry of Finance, Forestry and Tourism who came down to South Africa from India to learn and understand the wildlife, the game ranges and the things we do with eco tourism. They came back and signed MOUs and we are sure both India and South Africa can learn a lot by sharing expertise between the two nations. There is enormous potential of partnerships between the two countries and although we are in two different continents there is so much similarity in the way of thinking and working that for me it is like doing business here is really about doing business at a home away from home. The people, their understanding we share a lot in common and Indians in South Africa are also playing an important role in developing business groups not only with emerging markets in India but also in Brazil on the other side of the continent.

How are you gearing up for the major sporting events later this year as well as the 2010 FIFA World Cup which will be hosted in South Africa?
We are geared up for the 20 Twenty World Cup Cricket later this year and we are also hosting the 2010 FIFA World Cup which is going to be a huge event. The IMC - International Marketing Council is here in India to work with SA Tourism and the Consulate's Office to facilitate the visa processing especially for 2010 which is going to be a major event. We are looking at ways in which to facilitate the 20-20 cricket tournament, especially the visa area which is one major area which we have to gear up to and it's a major challenge for us. We are looking for extra staffing and we were talking to people and we need systems- workable systems of how we can look at the people going and the nodal areas. I'll give you an example- we had the last cricket tour in November last area in South Africa and we had a lot of media people and journalists and ordinary people all wanting to go to South Africa. So we had a system where you could get your visas- all you had to do was to get a letter of permit from the South African cricket board inviting you and the passport and we ensured that the visa would be expedited promptly. Normally it takes 9 to 10 working days as individuals but as a group we could give them special attention. Some of them got their visas in 2 or 3 days, and we were very accommodating. So we are geared for that and we need inputs as well from the Indian Community as to what else can be done and how else can we improve the system. So it's all about communication and the Consulate as well as the High Commission can allocate persons for specific groups who wish to go for these special events.

From the trade perspective, we need India to help to participate in making 2010 possible and help us. There are so many projects especially in construction - for building the stadiums and especially tourism and connectivity. India is so good in that area and you are also good in IT as well as having a large network of call centre hubs. So we are looking at India helping us with that in a very big way.

What kind of growth have you seen in the area of Tourism?
As mentioned earlier, last year we had a growth of 17% and this is indeed amazing especially as the highest growth in tourism to South Africa has been from India and the growth this year too has been very encouraging. Events like the 20 Twenty World Cup and encouragement given to Bollywood to shoot movies in South Africa has also led to greater awareness of what our country has to offer in terms of tourism. The initiatives taken in tourism led by Lance Littlefield, the Country Head for Tourism along with the support of the Consulate and the High Commission has ensured that there is greater awareness with in country familiarization trips being organized twice a year and there are tour operators from India as well as South Africa meeting and exchanging notes as well as packages and within that we have regular workshops being organized. Besides tourism, art, culture and fashion too bring the two countries together.

We have fashion designers going from India to South Africa and at the Lakme India Fashion Week, designers from South Africa had the opportunity to display their creative work. So whether there is fashion or entertainment in the creative industry or even matters concerning sports, there are several opportunities.

It's not just price but also the kinds of experiences as is highlighted in the recent tourism campaigns especially thru billboards and creating awareness with captions like "East meets West" or "Mumbai meets Jo'burg Chic" and similar teaser campaigns to highlight what we share and have in common and inviting people to visit South Africa and also to emphasize what we have in common between the two nations.

What is the percentage of business visitors as compared to those travelling on tourism?
I would say that there is a good mix. Business has been growing in a big way and then there is also business tourism where the business travellers go for workshops and then their family joins them for holiday. So there is an overlap. And with the increase in business relationships between the two countries, there is a large number of people who travel on business. Tourism too has evolved and people are travelling to South Africa especially during the peak holiday season. Fortunately, now we do not have transit visas for people travelling to Brazil or neighbouring countries such as Botswana, Namibia and so on. In terms of ratio, business visas are definitely exceeding tourist visas. There is a huge group from Indian Merchants' Chamber going to South Africa and after the business trip many are staying back to see the place as well. In a way the business travellers act as brand ambassadors of our countries. They see the various sights and come back and share with their family and want to visit South Africa again for a holiday. In turn when we go to South Africa, we also share our experiences and opportunities available in terms of IT, film making or producing, interiors and there is so much that one can gain from India as well. We talk to our friends and family about India and India Calling which in turn creates increasing interest about India in South Africa.
What are the areas of expertise that one can avail of from South Africa?
The opportunities to gain are enormous especially in infrastructure development. Currently, a South African company is involved in a joint venture in modernizing the Mumbai airport. So infrastructure is the area in which we can help particularly as well as in other areas like power. We've got the coal -you need the coal in India and we also have the technology of converting that into energy. So in that area South Africa has a great level of expertise and can help the Indian businessmen and even the Indian government in the best practice of power usage. We have energy power for instance, wind power, gas - so India can come to South Africa and explore this power. Right now we know that South Africa has the resources, the raw materials, we've got diamonds, copper, gold and platinum and India has got the expertise so now we have to help each other on value addition- India can help us in diamond cutting and grading as we already have cutting and grading in South Africa . At the same time we can help India in the value addition of their products like grapes.

We've got the best wine making in South Africa. So we have people going to Nashik and other states and helping in the technology for setting up the vineyards. So that is how we help in value addition in the agro processing and agro sector, mines and minerals besides IT as well. So there is energy, infrastructure and value addition in areas of agro-processing basically. And the new area includes financial services. We have more and more banks coming in from South Africa to set up in India- the FirstRand Bank is here and there are many other banks which are also having dialogues to invest in the financial sector. There are many services that can facilitate trade between the 2 countries such as the gold trade which can be direct with South Africa without involving a third country.

Bollywood is playing a major role in promoting destinations and a lot of films are being shot in South Africa. So what do you think is the potential of tourism increasing through the influence of Bollywood?
We had Dhoom2, Cash and many other movies. Anil Kapoor is also releasing Gandhi- My Father in South Africa. So the opportunities are tremendous. In South Africa itself, we have a huge Bollywood viewership. We have got a whole station and channel that plays only Bollywood movies every Saturday. There is a series of destinations where the film makers can be and they aspire to have as venues. Showing our country, our landscape and our people makes the Indian traveller want to come and travel within South Africa and share those experiences.
Have you personally seen any of the Indian movies?
I've watched Indian movies. I used to watch lots when I had more time. I love the dancing but sometimes they dance over and over again- it's too long. In those 3 hours they could have produced 2 beautiful movies. But I just love the message they have, the story, the values. I think it is good for family viewing. You don't have to shy away when you see some funny scenes. So it's different. We also have Anil Kapoor as one of the brand ambassadors for South Africa. There is so much talent here even in regional movies. I would love if Rajnikant would be one of the brand ambassadors from the South.

And on the subject of movies, I would like to add that one of the famous South African comedians Leon Schuster who plays Mr Bones is going to shoot a sequel to his hit film in India. The film producer is Anant Singh and Mr Bones is very popular back home with Indian audiences, both in theatres and on TV, and his films have also been dubbed into Hindi and other local languages in South Africa. There is a Mr Bones series on television and it is quite funny. Schuster is a white South African who gives himself different colours and does a candid camera performance. Probably the movie may be called Indiana Bones !!

I would add that South Africa too has lots to offer in forms of art and music as South Africa has great talent and potential in various forms of arts and musical instruments. What is your opinion on the same?
We had the African Footprints - South Africa's longest running musical perform here in Mumbai at the NCPA and was widely appreciated by the people of India and we have been having similar events from time to time. And what we share in common with Indians is the soul that we bring to the music. We've got the rhythm and when we come here whatever music we hear, we can dance to the tunes. Likewise, the Indians too are adaptable to our music and this creates a great vibe between the two cultures. Indians who come to the shows hosted by South Africa, we realize that there is so much of similarity. What we want to see is a merging of the two cultures and we also have a group called Raga Africa which has Indian drummers and musicians combined with Africans and the whole compilation is beautiful. Also we combine the modern, Afro and Indian dance and there is so much of diversity, colour and energy that it truly symbolizes what South Africa stands for and it is quite similar out here in India too and that's what makes us extremely compatible. I find so much of warmth here in India and this keeps me going as it really feels like home.
The Twenty 20 World Cup Cricket is next month in South Africa. What initiatives will be taken to handle the large number of people expected to travel during this mega event?
We are looking at contingency travel in order to address the traveller . We have to talk to the Indian people - the key players to see what is the volume of people expected. It's obvious there is a huge volume so we need to organize this how we can address the travelling there- be it the media groups, the sports people including the spectators. So that is what we are going to discuss with the key players - ourselves the South African Consulate, the South African High Commission, South African Tourism, the International Marketing Council for South Africa as well as South African Airways, combined with our partners we intend compiling a database and see how can we address that. We are going to look at the tourists who want to go to South Africa, the business people who want to travel during this period as well as the members of the media. We had a bit of practice during the last Cricket World Cup which was a huge success but now we are going to learn from that and there were a few pitfalls there and we will want to overcome the problems we had during that period. At the same time, we need cooperation from the people in India -for some of the people who come at the last minute, it is not possible or practical to issue visas due to the large volumes. Hence, we need co-operation from our partners in India. This in a way will be the step in the right direction whilst moving forward to the 2010 FIFA World Cup which is going to be a huge event. South Africa is known for the BIG FIVE in terms of Game Viewing.

What do you think are the big 5 attractions that should not be missed by travellers from India?
You know traditionally Indians have been going to areas like the Sun City, Cape Town, the Wine Tours, the Garden Route for spectacular views and some of them go to Kimberley for diamonds. Then there is Kruger which is our main attraction for game viewing and Johannesburg for its huge shopping malls. So these are some of the popular places that people visit. There are several other popular places that people haven't explored yet. There are beautiful beaches in Durban as well as the aqua marine shows and you can swim with the sharks. The serenity of the beaches even around the Eastern Cape is simply stunning. Then in the Cape, we have the beer heritage tour for people who love their beer. There are heritage walks and we can show you how beer is made as you go along the beer trail. For adventurers we have bungee jumping and there is lot of adventure tourism including hiking. There are several attractions.

And which is your preferred destination within South Africa?
I was born in Eastern Cape, I grew up in Swaziland which is an independent kingdom and I schooled in Natal where my parents were born as well and I worked in Gauteng. I have been in all regions and there is no region that I don't like. For people from India, I want to tell them to explore Natal more and we had the Mayor of Durban here last year and he did mention that he wants to open up the Kwa-Zulu Natal region for tourism and there is lot of potential in and around this region. Durban is not just to see Indians which are indeed in large numbers, but there are beautiful beaches especially around the Ballito area. Then there is the Valley of the Thousand Hills between Durban and Pietermaritzburg which is spectacular and you see mountains just laid like a carpet. You have various tourist routes which you can take to explore this wonderful region. Natal is also famous for its arts and craft especially the bead work, the sculptures and carvings from the Durban area are well known across the world.

Each bead of the bead work has its significance. Each bead tells a different story. If a Zulu maiden gives a man a bead of a particular colour, each colour signifies something. There is so much of history and messages of love that we potray in our tapestry, on the Zulu hat and there are plenty of arts and souvenirs that you can take back home for your near and dear ones.

Which are the places within India that are amongst your favourite destinations?
Most of the time that I've travelled is on work - in hotels, attending business meetings although I have visited Kerala and I would love to go to the backwaters. I have travelled to Agra and seen the Taj Mahal and it was a wonderful experience. I've also visited Jaipur and seen the wonderful palaces and also had the opportunity to meet the crown princess during my visit. Goa is another nice place where SA Tourism had the roadshow. I visited Chennai on business and I had some time to see the beaches there. Bangalore is also a busy place and very vibrant. I love all those places where I have visited with my family - so it would be Jaipur and Agra which I visited with my husband and my 8 year old daughter and the experience of seeing places along with someone you love is altogether different.
What are your hobbies and how do you utilize your spare time.
I love reading and reading about different subjects. For instance, in India I've come across subjects that really interest me. I like reading spiritual books and I love music and love to dance especially when there is good music and rhythm. Again it depends on my mood. I dance and swing and sway to Indian music. I dance more in my house than I dance outside. And travelling but travelling is focused on my business and when I travel I like to be with my family. I spend time with my 8 year old daughter who is studying in Mumbai in an American school. I encourage her to have a balanced life- she is interested in chess, she learns piano as well.
Lastly, what is your message to readers
Visit South Africa for a great holiday experience and invest in South Africa as South Africa is your partner in terms of strategically enhancing your growth and look at places in South Africa as being the gateway to the rest of the region in Africa because there is so much potential and South Africa is the base that will get you to the rest of the region, that's the best way to come from Asia to Africa.
 
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